Question 1

What CRM platforms do you specialize in?

Accepted Answer

We specialize in Salesforce, HubSpot, Zoho, Microsoft Dynamics, and Pipedrive. Our team is certified in these platforms and can help you choose the best fit for your business needs and budget.

Question 2

How long does a typical CRM implementation take?

Accepted Answer

Implementation timelines vary by complexity: Starter packages (2-3 weeks), Professional packages (4-6 weeks), and Enterprise implementations (8-12 weeks). We provide detailed project timelines during our initial consultation.

Question 3

Do you provide training for our team?

Accepted Answer

Yes! All our packages include comprehensive team training. This includes live training sessions, video tutorials, documentation, and ongoing support to ensure your team maximizes CRM adoption.

Question 4

Can you migrate data from our existing system?

Accepted Answer

Absolutely. We handle complete data migration including contacts, leads, opportunities, and historical data. We ensure zero data loss and maintain data integrity throughout the migration process.

Question 5

What kind of ongoing support do you provide?

Accepted Answer

We offer various support levels depending on your package: email support, priority phone support, dedicated account management, and 24/7 support for Enterprise clients. Support periods range from 30 days to 1 year.

Question 6

Do you offer custom integrations?

Accepted Answer

Yes, we can integrate your CRM with existing tools including email marketing platforms, accounting software, communication tools, and custom applications. We assess integration needs during consultation.

Question 7

What if we need changes after implementation?

Accepted Answer

We offer post-implementation support and can make adjustments as your business evolves. Additional customizations are billed at $150/hour with detailed estimates provided upfront.

Question 8

Are your solutions GDPR compliant?

Accepted Answer

Yes, all our CRM implementations include GDPR compliance features including data encryption, user consent management, data portability, and deletion capabilities to meet regulatory requirements.

Question 9

Do you work with businesses outside of Savannah?

Accepted Answer

While we're based in Savannah, we serve clients throughout Georgia and the Southeast. We can work remotely for most projects, with on-site visits available for Enterprise clients.

Question 10

What's included in your pricing?

Accepted Answer

Our pricing includes CRM setup, data migration, integrations, team training, documentation, and ongoing support. The scope varies by package - see our pricing page for detailed breakdowns.

Frequently Asked Questions